SAVARI FOOD USER PRIVACY STATEMENT
This Privacy Policy defines the policies and procedures on the collection, use, disclosure and protection of your information when you use our website, or the SAVARI FOOD mobile application.
Please read this Policy before using the SAVARI FOOD APP or submitting any personal information to SAVARI FOOD.
YOUR CONSENT
By using the SAVARI FOOD application and the Services, you agree and consent to the collection, transfer, storage, disclosure and sharing of your information as described and collected by us in agreement with this Policy. If you do not agree with this Policy, please do not access the SAVARI FOOD application.
Effective Date
Savari Food collects information about you when you use our Savari App or websites, and through other interactions and communications you have with us. This Privacy Statement applies to information collected and used by Savari Food. We collect information so that you can place order, request information and support and make product suggestions.
Scope and Application
This Privacy Statement ("Statement") applies to all persons who use the Savari Food User App. If you interact with the Services as both, User and a Savari Food, the respective privacy statements will apply to your different interactions.
Collection of Information
We collect information that you provide directly to us, such as when you create or modify your account, contact customer support, or otherwise communicate with us. This information may include: name, email, phone number, permanent address, postal address, profile picture, payment method, and other information you choose to provide.
Information We Collect Through Your Use of Our Services
When you use our Services, we collect information about you in the following general categories:
§ Location Information
When you use the Service for transportation, we collect exact location data about the trip from the Savari Food App used by the Savari Food. If you permit the Savari Food App to access location services through the permission system used by your mobile operating system (“Platform”), we may also collect the exact location of your device while the App is running in the foreground or background. We may also derive your approximate location from your IP address.
§ Contacts Information
If you permit the Savari Food User App to access the address book on your device through the permission system used by your mobile platform, we may access and store names and contact information from your address book to facilitate social connections through our Services and for other purposes described in this Statement or at the time of consent or collection.
§ Transaction Information
We collect transaction details related to your use of our Services including, date and time the service was provided, amount charged, distance travelled, and other related transaction details. Additionally, if someone uses your promo code, we may associate your name with that person.
§ Usage and Preference Information
We collect information about how you and site visitors interact with our Services, preferences expressed, and settings chosen. In some cases, we do this through the use of cookies, pixel tags, and similar technologies that create and maintain unique identifiers.
§ Device Information
We may collect information about your mobile device, for example, the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.
§ Call and SMS Data
Our Service helps to communicate between Users (Drivers and Passengers) and Savari Food. While communicating with our service, we receive call data, including the date and time of the call or message, the parties’ phone numbers, and the content of the message.
§ Log Information
When you interact with the Services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third party site or service you were using before interacting with our Service.
§ Location
Driver app collect location information to locate your location while doing delivery even when the app is closed or not in use.
§ Camera/Photos
To enhance your experience we requests access to your Camera and Photos for features such as uploading your Profile Picture and adding images to your Cart. We assure you that we only use these permissions for the intended purposes, and your images are handled with the utmost care. We do not store or share your images without your explicit consen.
Important Information about Platform Permissions
Most mobile platforms (iOS, Android) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time. The Savari Food app needs permission to access certain types of data and will let your consent to that request. Android devices will notify you the permissions that the Savari Food app seeks before your first use of the app.
INFORMATION WE COLLECT FROM OTHER SOURCES
We may also receive information from other sources and combine that with information we collect through our Services. For example:
If you choose a link, create, or log in to your Savari Food account with a payment provider or social media service (e.g., Facebook), or if you engage with a separate app or website that uses our API (or whose API we use), we may receive information about you or your connections from that site or app.
If your employer uses one of our enterprise solutions, such as Savari Food services, we may receive information about you from your employer.
When you request on demand service, Savari Food on our platform may provide us with a User rating after providing service to you.
If you also interact with our Service in another way, for instance as a Savari Food or user, we may combine or associate with information we have collected from you.
USE OF INFORMATION
We may use the information we collect about you to:
For maintenance purpose, and improve our Service, including to facilitate payments, send receipts, provide service you request (and send related information), develop new features, provide customer support to Users and Savari Food, develop safety features, authenticate users, and send product updates and administrative messages;
Perform internal operations, including to prevent fraud and abuse of our Service; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyses usage and activity trends;
Send or facilitate communications
(i) between you and a Savari Food such as estimated times of arrival (ETAs), or
(ii) between you and a contact of yours at your direction in connection with your use of certain features, such as referrals, invites, split fare requests, or ETA sharing;
we send you updates which we think it will be of interest to you, including information about products, services, promotions, news, and events of Savari Food and other companies, where permissible and according to local applicable laws; and to process contest, sweepstake, or other promotion entries and fulfil any related awards;
We Personalize and improve the Service such as to provide or recommend features, content, social connections, referrals, and advertisements. We may transfer the information described in this Statement and process and store it in Sri Lanka and other countries, some of which may have fewer protective data protection laws than the region in which you reside. Where this is the case, we will take reasonable measures to protect your personal information in accordance with this Statement.
SHARING OF INFORMATION
We may share the information we collect about you as described in this Statement or as described at the time of collection or sharing.
THROUGH OUR SERVICES
We may share your information:
With Mobility Service Providers to enable them to provide the Service you request. For example, we share your name, photo (if you provide one), average User rating given by Mobility Service Providers, and pickup and/or drop-off locations with Savari Food;
With third parties to provide you a service you requested through a partnership or promotional offering made by a third party or us;
With the general public if you submit content in a public forum, such as blog comments, social media posts, or other features of our Services that are viewable by the general public;
With third parties with whom you choose to let us share information, for example other apps or websites that integrate with our API or Services, or those with an API or Service with which we integrate
With your employer (or similar entity) and any necessary third parties engaged by us or your employer (e.g., an expense management service provider), if you participate in any of our enterprise solutions such as Savari Services.
OTHER IMPORTANT SHARING
We may share your information:
With our subsidiaries and affiliated entities that provide services or conduct data processing on our behalf, or for data centralization and / or logistics purposes;
In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process;
With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our User agreements, Terms of Service, or policies, or to protect the rights, property, or safety of Savari or others;
In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;
If we otherwise notify you and your consent to the sharing; and in an aggregated and/or anonymized form which cannot reasonably be used to identify you.
SOCIAL SHARING FEATURES
The Services may integrate with social sharing features and other related tools which let you share actions you take on our Services with other apps, sites, or media, and vice versa.
Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them.
YOU’RE CHOICES
Account Information
You may correct your account information at any time by logging into your online or in-app account. If you wish to cancel your account, please email us at info@savari.lk. Please note that in some cases we may retain certain information about you as required by law, or for legitimate business purposes to the extent permitted by law. For instance, if you have a standing credit or debt on your account, or if we believe you have committed fraud or violated our Terms, we may seek to resolve the issue before deleting your information.
Access Rights
Savari Food will comply with individual’s requests regarding access, correction, and/or deletion of the personal data it stores in accordance with applicable law.
Location Information
We request permission for our app’s collection of exact location from your device per the permission system used by your mobile operating system. If you initially permit the collection of this information, you can later disable it by changing the location settings on your mobile device. However, this will limit your ability to use certain features of our Services.
Contact information
We may also seek permission for our app’s collection and syncing of contact information from your device per the permission system used by your mobile operating system. If you initially permit the collection of this information, iOS users can later disable it by changing the contacts settings on your mobile device. The Android platform does not provide such a setting.
Promotional Communications
You may opt out of receiving promotional messages from us by following the instructions in those messages. If you opt out, we may still send you non-promotional communications, such as those about your account, about Services you have requested, or our ongoing business relations.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyses web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Changes in Privacy Policy:
We reserve all rights to modify this Privacy Policy at any time according to our need. Our Privacy Policy may changes from time to time and all updates will be posted on this Website. Our Privacy Policy may be change according to changes in law, our features and services, advances in technology. Please visit our Privacy Policy page with periods of time for update in Privacy Policy. Please review our Privacy Policy carefully. Our continued use of the Services following the posting of changes to Privacy Policy will constitute your consent and acceptance of those changes.
Contact Us
If you have any questions about this Privacy policy, please contact us at info@Savari.lk, or write us at Savari Food, No 47/1/1, New Road, Batticaloa, Sri Lanka.
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