Privacy Policy – LocalBag Innovations Pvt Ltd
Effective Date: 14 August 2025
LocalBag Innovations Pvt Ltd (“LocalBag”, “we”, “our” ,“us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use the LocalBag mobile application, website, or related services (collectively, the “Services”).
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect the following categories of information:
1.1 Personal Information Provided by You
When you interact with our Services, we may ask you to provide:
● Full Name – for order processing and account creation.
● Contact Details – including phone number and email address to send order confirmations, updates, and customer support communications.
● Delivery Address – to identify the correct delivery location.
● Payment Information – such as credit/debit card details, UPI IDs, or wallet details. We do not store your card information; payments are processed securely by third-party payment gateways.
● Account Credentials – username, password, or authentication tokens (if you create an account).
1.2 Automatically Collected Information
When you use our app or website, we automatically collect:
● Device Information – such as device model, operating system, unique device identifiers, and browser type.
● Usage Data – details about how you use our Services, including pages viewed, time spent, clicks, and in-app navigation.
● Location Data – precise or approximate location to help you find nearby stores and track deliveries.
● Log Data – IP address, date/time of access, and technical errors for troubleshooting.
1.3 Information from Third Parties
We may receive data from:
● Payment Processors – confirming transaction status.
● Social Media or Login Services – if you choose to sign in via Google, Facebook, or other platforms.
● Partner Stores and Delivery Partners – related to your orders.
2. How We Use Your Information
We use your data for the following purposes:
● Order Fulfilment – to process, pack, and deliver your orders.
● Service Personalisation – showing you relevant stores, offers, and products based on your location and preferences.
● Communication – sending confirmations, delivery updates, promotions, and responding to customer queries.
● Security & Fraud Prevention – detecting and preventing fraudulent or unauthorised activity.
● Analytics & Improvement – understanding how customers use our Services and improving the app experience.
● Legal Compliance – meeting regulatory, legal, and tax obligations.
3. Sharing Your Information
We do not sell your personal information. We may share it in these cases:
● With Local Vendors & Delivery Partners – to fulfil your order and arrange delivery.
● With Payment Gateways – to securely process transactions.
● With Service Providers – such as IT hosting, analytics, and customer support tools.
● For Legal Purposes – when required by law, court order, or to protect our rights, property, or safety.
● Business Transfers – if LocalBag is merged, acquired, or assets are sold, your data may be transferred as part of that transaction.
4. Cookies & Tracking Technologies We may use cookies, pixels, and similar tracking technologies to:
● Improve your browsing experience
● Analyse usage patterns and app performance
● Deliver relevant offers and promotions
You can manage or disable cookies in your browser or device settings. However, some features
may not function properly without them.
5. Push Notifications & Communication Preferences
We may send push notifications related to:
● Order updates
● Account activity
● Promotional offers
You can manage or disable push notifications in your device settings.
6. Data Security
We implement technical and organisational measures to protect your information, including:
● Encryption of sensitive data during transmission (SSL/TLS)
● Limited access to personal data by authorised personnel only
● Secure payment processing via PCI-DSS compliant gateways
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute protection.
7. Your Rights
You have the right to:
● Access & Correct – request a copy of the information we hold about you and correct inaccuracies
● Delete – request deletion of your data (subject to legal retention obligations).
● Withdraw Consent – for location tracking or marketing communications.
● Opt-Out of Marketing – via unsubscribe links or contacting customer service.
To exercise your rights, email us at info.localbag@gmail.com.
8. Data Retention
We keep your personal data for as long as needed to provide our Services and comply with
legal requirements. Once it is no longer required, we securely delete or anonymise it.
9. Data Storage Location
Your data may be stored on secure servers located in India and/or other countries where we
operate or engage service providers. We ensure that appropriate safeguards are in place when
transferring data internationally.
10. Third-Party Links & Services
Our app may contain links to other websites or services operated by third parties. We are not
responsible for their privacy practices and encourage you to review their privacy policies.
11. Children’s Privacy
Our Services are intended for users aged 13 and above. We do not knowingly collect personal
data from children under 13. If we discover such information, we will delete it immediately.
12. International Data Transfers
If your data is transferred outside India, we will ensure it is protected in line with applicable laws
and international standards.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated policy will be posted on our
app and website with the revised Effective Date. Continued use of our Services after updates
means you accept the revised policy.
14. Grievance Officer (IT Act Compliance)
In accordance with the Information Technology Act, 2000 and IT Rules, 2021, the details of the
Grievance Officer are as follows:
Name: Rohit Aggarwal
Email: info.localbag@gmail.com
Address: Dwarka, Sec-11, New Delhi, India
15. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our data
practices, contact us at:
LocalBag Innovations Pvt Ltd
Email: info.localbag@gmail.com
Phone: +91 9958260727
Address: Dwarka, Sec-11, New Delhi, India