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This Privacy Policy explains how Rasoi Express ("we", "our", or "us") collects, uses, discloses, and protects your personal information when you use the Rasoi Express Delivery App ("App"). By accessing or using the App, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the App.

1. INFORMATION WE COLLECT

We collect the following types of information when you use our App:

1.1. Personal Information

When you register, place an order, or use the App, we may collect the following personal details:

Name

Phone number

Email address

Delivery address

Payment information (including credit/debit card details, UPI, or other payment methods)

Profile picture (if uploaded)

1.2. Device and Usage Information

We may automatically collect the following information when you access the App:

Device type and model

IP address

Operating system

App usage data (including pages visited, features used, and time spent)

Location data (if you grant permission)

1.3. Transaction Information

We collect details about the orders you place, including:

Items ordered

Payment details

Delivery and transaction status

1.4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Improve user experience

Analyze user behavior

Provide personalized recommendations

You can manage cookie preferences through your device settings.

2. HOW WE USE YOUR INFORMATION

We use the information collected for the following purposes:

To process and fulfill your orders

To provide customer support

To improve the functionality and performance of the App

To personalize recommendations and offers

To detect and prevent fraud or security breaches

To send transactional updates (e.g., order confirmation, delivery status)

To comply with legal obligations and enforce our Terms and Conditions

3. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. However, we may share your information with:

3.1. Restaurant Partners

To fulfill your orders, we share relevant details (e.g., name, order details) with the selected restaurant.

3.2. Delivery Partners

To enable delivery, we share necessary details (e.g., delivery address, contact number) with the assigned delivery partner.

3.3. Third-Party Service Providers

We engage trusted third-party service providers to help us with:

Payment processing

Data analysis

Customer support

Marketing and communications

3.4. Legal and Regulatory Authorities

We may disclose your information if required by law or in response to valid legal requests (e.g., court orders).

4. DATA SECURITY

We implement industry-standard security measures to protect your data from unauthorized access, loss, misuse, or alteration, including:

Encryption of payment information

Secure servers and firewalls

Access controls and authentication mechanisms

Despite our best efforts, no method of transmission over the internet is 100% secure.

5. DATA RETENTION

We retain your personal information for as long as necessary to:

Fulfill the purpose for which it was collected

Comply with legal, tax, and regulatory requirements

Resolve disputes and enforce our policies

Upon request, we will delete or anonymize your personal data unless we are legally required to retain it.

6. YOUR RIGHTS AND CHOICES

You have the following rights regarding your personal data:

6.1. Access and Correction

You may access and update your personal information through the App's account settings.

6.2. Data Deletion

You may request deletion of your personal information by contacting us.

6.3. Withdraw Consent

You may withdraw your consent for location tracking, notifications, or other permissions at any time through your device settings.

6.4. Opt-Out of Marketing

You can opt out of promotional communications through the App settings or the "unsubscribe" link in emails.

7. THIRD-PARTY LINKS AND SERVICES

The App may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties. Your use of those services is subject to their respective privacy policies.

8. CHILDREN'S PRIVACY

The App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If we discover that a minor has provided personal information, we will delete it promptly.

9. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by updating the effective date or through other appropriate means.

10. CONTACT INFORMATION

If you have any questions or concerns about this Privacy Policy or how we handle your data, you may contact us

at:

Company Name: RasoiExpressDeilivery

Company Address: HOTEL TANISH WINE BAR NEAR

WEEKLY MARKET, GOPAL KRISHNA

TEMPLE ROAD, PANDHARKAWADA,

Kelapur, Yavatmal, Maharashtra,

445302

Email Address: rasoiexpressdelivery@gmail.com

Phone Number: +91 93703 83125

By using the Rasoi Express Delivery App, you acknowledge that you have read, understood, and agreed to this Privacy Policy.