WANZY PRIVACY POLICY

Last Updated: 30 January 2023

1. INTRODUCTION

Wanzy values your privacy and is committed to ensuring the confidentiality, integrity, and security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect the information you provide while using the Wanzy App and Website. By accessing and using our services, you consent to the terms outlined in this Privacy Policy.

If you do not agree with any part of this Privacy Policy, please discontinue the use of our services immediately.

For any privacy-related inquiries, contact us at support@wanzyapp.com.

2. INFORMATION WE COLLECT

Wanzy collects information to provide and improve our services, facilitate secure transactions, and enhance user experiences. This information is collected in two ways: Information You Provide to Us and Automatically Collected Information.

2.1 Information You Provide to Us

Account Information – When you create an account, we collect your name, phone number, email address, and mailing address.
Order Information – Details related to your purchases, such as order history, payment details, and delivery preferences.
Profile Information – Users may upload a profile picture or other images within the application.
Customer Support – Any information you provide when communicating with our customer support team.

2.2 Automatically Collected Information

Device Information – We collect data related to your device type, operating system, platform, unique device identifiers, and timezone.
Usage Data – We track interactions with our application, such as features accessed, navigation paths, and time spent on different sections.
Cookies and Tracking Technologies – Our services may use cookies, log files, and other tracking technologies to enhance your experience and analyze user behavior.

3. PERMISSIONS WE REQUEST

To provide a seamless experience, Wanzy may request access to certain features of your device. These permissions include:

3.1 Camera & Photos

Used for profile picture uploads and adding images to your cart.
Images are stored securely and are not shared without your explicit consent.

3.2 Location Services

Precise Location – Used for delivery services and suggesting nearby stores/restaurants.
Background Location – Required for Wanzy Riders and Drivers to ensure real-time order tracking and optimized delivery routes.

3.3 Notifications

To provide live order updates and promotional offers.
Users may manage notification preferences within the application settings.

4. HOW WE USE YOUR INFORMATION

Wanzy uses the collected data to improve functionality, ensure a seamless transaction experience, and enhance service quality. The primary purposes include:

Processing Transactions – Facilitating orders, payments, and deliveries.
Personalization – Providing recommendations and customizing the user experience.
Customer Support – Assisting users with inquiries, disputes, and order-related concerns.
Security & Fraud Prevention – Detecting, investigating, and preventing fraudulent activities.
Compliance & Legal Obligations – Ensuring compliance with applicable laws and regulatory requirements.
Marketing & Communications – Sending promotional offers, service updates, and personalized recommendations.

5. DATA SECURITY MEASURES

Wanzy employs industry-standard security protocols to protect personal data from unauthorized access, loss, or misuse. We implement:

Data Encryption – Secure transmission and storage of sensitive information.
Access Controls – Restricting access to personal data based on necessity.
Regular Security Audits – Ensuring compliance with security standards.

Despite our best efforts, no online transmission or storage system is 100% secure. Users are encouraged to take precautionary measures such as using strong passwords and enabling two-factor authentication when available.

6. THIRD-PARTY SHARING & DISCLOSURES

Wanzy does not sell or rent user data to third parties. However, we may share user data with trusted third parties in the following circumstances:

Payment Processors – To facilitate secure payments and refunds.
Delivery Partners – To fulfill delivery requests efficiently.
Legal & Regulatory Requirements – When required by law or governmental authorities.
Business Transfers – In the event of a merger, acquisition, or sale of assets.

Third-party service providers are required to adhere to strict data protection policies, ensuring the security and confidentiality of shared information.

7. USER RIGHTS & DATA CONTROL

Users have the right to access, modify, or delete their personal information stored within Wanzy. You may:

Review or update your account details within the application settings.
Request deletion of your account and associated data via the in-app Help Center or by emailing support@wanzyapp.com.
Opt-out of marketing communications by adjusting your notification preferences.

8. ACCOUNT & DATA DELETION

Users may delete their accounts and associated data using one of the following methods:

In-App Deletion – Navigate to Account Settings and select the ‘Delete Account’ option.
Support Request – Email support@wanzyapp.com with a request for data deletion.

Upon account deletion:

Personal data will be permanently removed from our active database.
Transactional records may be retained for legal and regulatory compliance.
Some anonymized data may be used for analytical purposes.

9. COOKIES & TRACKING TECHNOLOGIES

Wanzy uses cookies and tracking technologies to enhance user experience, improve service delivery, and analyze app performance. These may include:

Essential Cookies – Required for core functionalities such as authentication and security.
Performance Cookies – Used for analytics and service improvements.
Advertising Cookies – May be used for targeted marketing purposes.

Users may manage cookie preferences through their browser or device settings.

10. CHILDREN’S PRIVACY

Wanzy services are not intended for users under the age of 18. We do not knowingly collect personal data from children. If we discover that a minor has provided personal information, we will take immediate steps to delete such data.

If you believe a child has provided personal information to Wanzy, please contact us at support@wanzyapp.com.

11. CHANGES TO THIS PRIVACY POLICY

Wanzy reserves the right to update or modify this Privacy Policy at any time. We will notify users of significant changes through in-app notifications or email.

We encourage users to periodically review this policy to stay informed of how we handle personal information. Continued use of the Wanzy App or Website after changes constitute acceptance of the revised policy.

12. CONTACT US

For any questions or concerns regarding this Privacy Policy or data protection practices, please contact us:

📧 Email: support@wanzyapp.com
📍 Registered Address: ‎Lot 54367, Wing 2 Unit 7, 3rd Floor, Mogobe Plaza, CBD, Gaborone, Botswana

We appreciate your trust in Wanzy and remain committed to protecting your privacy.