At Food Express, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data as it pertains to our partner restaurants and riders. By engaging with our services, you agree to the practices described in this policy.

1. Information We Collect

1.1. Personal Information We collect personal information that you provide directly to us, such as:

• Partner Restaurants: Contact details, business information, menu details, and payment information.
• Riders: Name, phone number, email address, vehicle details, and payment information.

1.2. Usage Data We collect information about your use of our app and services, including:

• Partner Restaurants: Order history, delivery performance, and app interactions.
• Riders: Delivery history, location data during deliveries, and app interactions.

1.3. Technical Data We collect technical information from your devices, such as:

• Partner Restaurants: Device type, operating system, and IP address.
• Riders: Device type, operating system, IP address, and GPS location.

2. How We Use Your Information

2.1. Service Delivery We use your information to:

• Partner Restaurants: Facilitate order processing, manage payments, and provide support.
• Riders: Manage deliveries, process payments, and provide support.

2.2. Communication We may use your contact information to:

• Partner Restaurants: Send order updates, payment information, and business-related communications.
• Riders: Send delivery updates, payment information, and work-related communications.

2.3. Improvement and Research We use your data to:

• Partner Restaurants: Evaluate performance and optimize processes.
• Riders: Assess performance and improve delivery processes.

3. Data Sharing and Disclosure

3.1. Third-Party Service Providers:

We may share your information with trusted third parties who assist us in operating our services, such as payment processors and delivery partners. These parties are bound by confidentiality agreements and are only allowed to use your data for the purposes for which it was shared.

3.2. Legal Requirements:

We may disclose your information if required by law or to protect our rights, property, or safety, or that of our users, partners, or others.

3.3. Business Transfers:

In the event of a merger, acquisition, or other business transition, we may transfer your information to the new entity as part of the transaction.

4. Data Security:

We implement reasonable security measures to protect your information from unauthorized access, alteration, or destruction. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

5. Your Rights:

5.1. Access and Correction You have the right to access and correct your personal information. You can update your details through the app or contact us for assistance.

5.2. Data Deletion You may request the deletion of your personal information, subject to legal and operational requirements. We will process your request in accordance with applicable laws.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our app, analyze usage patterns, and provide personalized content. You can manage your cookie preferences through your browser settings.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website or app, and we will notify you of significant updates. Your continued use of our services after any changes signifies your acceptance of the revised policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: [info@foodexpressonline.com]

Thank you for trusting Food Express with your personal information. We are committed to protecting your privacy and providing you with a secure and enjoyable experience.

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