GharPoch ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the GharPoch mobile application, website, and related services.
 

1. Information We Collect

Personal Information

We may collect the following information:

  • Full Name
  • Mobile Number
  • Email Address
  • Delivery Address
  • Profile Information
  • Account Credentials

Location Information

To provide delivery services, we may collect:

  • Real-time device location
  • Delivery location details
  • Address information provided by users

Transaction Information

  • Order history
  • Payment details (processed securely through third-party payment providers)
  • Billing information

Device Information

  • Device type
  • Operating system
  • App version
  • IP address
  • Device identifiers
  • App usage data

2. How We Use Your Information

We use your information to:

  • Create and manage your account
  • Process and deliver orders
  • Connect customers with vendors and delivery partners
  • Process payments and refunds
  • Improve app performance and user experience
  • Provide customer support
  • Send order updates, notifications, and promotional offers
  • Detect fraud and ensure platform security
  • Comply with legal obligations

3. Sharing of Information

We may share information with:

Vendors

To fulfill your orders, relevant order and delivery details may be shared with vendors.

Delivery Partners

Delivery-related information, including customer name, contact number, and address, may be shared with delivery partners.

Service Providers

We may share information with trusted third-party providers that support:

  • Payment processing
  • Cloud hosting
  • Analytics
  • Customer support
  • Notification services

Legal Requirements

We may disclose information when required by law, court order, or government authority.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to:

  • Provide services
  • Meet legal and regulatory requirements
  • Resolve disputes
  • Enforce our agreements

6. User Rights

You may:

  • Access your personal information
  • Update or correct your information
  • Request deletion of your account
  • Opt out of marketing communications

Requests can be submitted through our customer support channels.

7. Children's Privacy

GharPoch services are not intended for children under the age of 18. We do not knowingly collect personal information from minors.

8. Third-Party Services

Our platform may contain links or integrations with third-party services. We are not responsible for the privacy practices of such third parties.

9. Cookies and Analytics

We may use cookies, analytics tools, and similar technologies to improve app functionality, understand user behavior, and enhance customer experience.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted within the application and on our website. Continued use of the platform after updates constitutes acceptance of the revised policy.